Terms of Service

Effective date: November 6, 2026

These Terms of Service ("Terms") govern your use of Zillah and related services (the "Services") provided by Crespo Digital LLC ("Crespo Digital," "we," "us"). By signing up for or using the Services, you ("Client," "you") agree to these Terms.

1. The Services

Zillah is a subscription software service for managing customers, leads, appointments, communications, reviews and automations. Plans, features, user limits and workflow limits are described on our pricing page. Optional add-ons, such as the AI Receptionist, are available for an additional fee. Features and account limits are subject to final platform configuration.

The Services run on third-party software, hosting and telecommunications providers. We are not responsible for outages or changes caused by those providers, but we will work to restore service promptly.

2. Accounts and users

You are responsible for the people you give access to your account, for keeping login details secure, and for all activity under your account. Each plan includes a maximum number of users.

3. Fees, billing and usage

• Subscriptions are billed monthly in advance to the payment method on file.
• One-time setup fees are due at signup and are non-refundable once setup work begins.
• Phone, SMS, email, AI and third-party usage may be billed separately based on actual use. AI usage allowances and charges are described in your plan details.
• Prices do not include applicable taxes, which will be added where required.
• If a payment fails, we may suspend the Services until the balance is paid.
• We may change prices with at least 30 days' notice. Founding customer pricing is honored as stated in your offer.

4. Cancellation

You may cancel at any time. There is no long-term contract and no cancellation fee. To cancel, email info@crespodigitalllc.com or call (509) 980-9443 before your next billing date. Your cancellation takes effect at the end of your current billing period, and you keep access until then.

We do not refund partial months. Setup fees are non-refundable once setup work begins, and usage charges incurred before your cancellation takes effect are still due. Section 5 explains how to request an export of your data.

5. Your data

You own the data you and your customers put into Zillah. We use it only to provide the Services, as described in our Privacy Policy. After cancellation, you may request an export of your contacts and data within 15 days, after which your account data may be deleted.

6. Messaging compliance

You are responsible for how you use texting, calling and email features. You agree to:

• Obtain proper consent before sending texts, calls or emails to your customers, and keep records of that consent
• Honor opt-out requests (such as STOP) promptly
• Follow applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act and Washington state law
• Provide accurate information for carrier registration (such as A2P 10DLC) and follow carrier rules
• Not send spam, misleading content or prohibited content

We may suspend messaging features if we reasonably believe they are being misused.

7. AI Receptionist

The AI Receptionist uses automated technology to answer calls, collect information and schedule appointments. It may occasionally misunderstand callers or make mistakes, so you should review call summaries and confirm important details. Washington law requires the consent of all parties to record a phone call, so calls handled by the AI Receptionist include a notice that the call may be recorded. You are responsible for complying with recording and disclosure laws that apply to your business.

8. Acceptable use

You may not use the Services for unlawful, harmful or fraudulent activity, to violate others' rights, or to interfere with the Services or other users. We may suspend or terminate accounts that violate these Terms.

9. Disclaimers

The Services are provided "as is" and "as available." We do not guarantee specific results, such as a number of leads, jobs or reviews, or that the Services will be uninterrupted or error-free.

10. Limitation of liability

To the extent allowed by law, Crespo Digital is not liable for indirect, incidental or consequential damages, including lost profits or lost business. Our total liability for any claim related to the Services is limited to the fees you paid us in the three months before the claim.

11. Indemnification

You agree to defend and hold Crespo Digital harmless from claims arising from your use of the Services, including messages you send and your compliance with applicable laws.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and notify active clients of material changes. Continued use of the Services means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Washington. Any disputes will be resolved in the state or federal courts located in Adams County, Washington.

14. Contact us

Crespo Digital LLC
Othello, WA
Email: info@crespodigitalllc.com
Phone: (509) 980-9443